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Terms & Conditions



If your Country is in the European Union the prices you see on our website include the European VAT.

If your Country is not in the European Union the prices you see on our website do not include European VAT.

To the item price you have to add the shipping cost to your shipping country.

Orders from non-European Union countries may be subject to customs or import duties once the package reaches the addressee. These additional charges are the responsibility of the recipient. They can be required before or after the delivery.

Import duties do not depend on Doctorlens but on your local Customs. We cannot control or predict them as customs policies vary widely from Country to Country. If you desire to have further  information about Customs fees please contact Fedex or Ups customer service in your country or your local Customs.



- Credit Card (Visa, Mastercard and Amex)
- PayPal 

Amex is valid for payments in Euro and USD.

It is possible to use Discover and bank transfer choosing Pay Pal as payment method and following the instructions. (it is not necessary to have a Pay Pal account for this)

It's perfectly safe to use your credit card to purchase products on our website: Doctorlens uses the Italian Banca Sella Group 'Gestpay' online payment system and can thus guarantee the highest security standards for all online transactions during every step of the data transmission.

Credit Card data are only transmitted via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.

Buyers credit card numbers are never recorded by the Doctorlens server and cannot be traced.
For any further information regarding security you may contact us at the following address:

How to send back purchased products
Please follow the instructions that you can find here: Return policy
Returns have to be authorized by our customer service.  Items have to be returned in their original box and package and safely packed.

Refunds are processed within 2/3 business days from the day the package reaches our warehouse and are credited back to the same credit card or paypal account used to place the original order.


All our products are carefully packaged with appropriate packaging materials to ensure their protection and safe shipment.

In case of damaged packages customers should refuse the delivery and contact us immediately.

Shipping is always entrusted to international express couriers. Packages cannot be left unguarded and a signature will be required upon delivery. Please make sure you provide an address where someone will be there to sign for your lenses.

You can have products sent to any address (such as your workplace address or the address of a relative/friend you trust). You just have to write it in the order form.

You will be able to track your package on the courier website using the tracking number we will send you by email upon dispatch.

We ship internationally with:



To have further informatio about the shipping rates and delivery time, please go to Shipping page.



All our products are original and 100% authentic.

Doctorlens is not responsible for any damages due to the use of wrong products or to their incorrect handling and preservation.

The accecptance of all terms and conditions is confirmed by filling in the order form.



                                                           DOCTORLENS - Via Nazario Sauro, 11/B - 13900 Biella - ITALY
                                                                   E-mail: - Tel. +39 015 20479 carry all major brands of contact lenses including Acuvue, Biomedics, Focus, Freshlook, as well as hard-to-find specialty lenses such as toric contact lenses, coloured contacts, bifocal contacts, and multifocal lenses. With us get the exact same contact lenses prescribed by your eye optician, delivered right to your home or office for less than you are paying now.
All trademarks and registered trademarks are the property of their respective owners.

Star Srl Via Nazario Sauro 11B Biella - P.IVA 02250880024
Codice Fiscale e n. iscrizione Registro Imprese di Biella 02250880024 dal 3/3/2006 - Rea: BI 184375 - Capitale Sociale 100.000,00 € i.v.

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