Return Policy
Products that are considered as personalized and ordered according to the specific customer prescription cannot be returned.
Returns will not be accepted when it comes to contact lenses as they are considered as personalized and customized products which need special preservation and handling.
Lenses can be returned ONLY if there has been a mistake by Doctorlens or if the items are defective (in this case please click here) .
We therefore kindly ask you to check your order BEFORE checkout: in case you have mistakenly ordered a model, colour, size or prescription the return will not be accepted.
If you need any help or information before placing your order please do not hesitate to contact our customer service at any time.
DOCTORLENS - Via Nazario Sauro, 11/B - 13900 Biella - ITALY
E-mail: info@doctorlens.com - Tel. +39 015 20479