Contact Lenses

Return Policy -
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Return Policy

Products that are considered as personalized and ordered according to the specific customer prescription cannot be returned.

Returns will not be accepted when it comes to contact lenses as they are considered as personalized and customized products which need special preservation and handling.


Lenses can be returned ONLY if there has been a mistake by Doctorlens or if the items are defective (in this case please click here) .


We therefore kindly ask you to check your order BEFORE checkout: in case you have mistakenly ordered a model, colour, size or prescription the return will not be accepted.

If you need any help or information before placing your order please do not hesitate to contact our customer service at any time.


                                                                             DOCTORLENS - Via Nazario Sauro, 11/B - 13900 Biella - ITALY
                                                                                   E-mail: - Tel. +39 015 20479 carry all major brands of contact lenses including Acuvue, Biomedics, Focus, Freshlook, as well as hard-to-find specialty lenses such as toric contact lenses, coloured contacts, bifocal contacts, and multifocal lenses. With us get the exact same contact lenses prescribed by your eye optician, delivered right to your home or office for less than you are paying now.
All trademarks and registered trademarks are the property of their respective owners.

Star Srl Via Nazario Sauro 11B Biella - P.IVA 02250880024
Codice Fiscale e n. iscrizione Registro Imprese di Biella 02250880024 dal 3/3/2006 - Rea: BI 184375 - Capitale Sociale 100.000,00 € i.v.

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